Contact & General Terms of Sale

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GENERAL TERMS OF SALE

Arrival and departure :

We will welcome you from 5 pm towards. Please confirm us as soon as possible your estimated time of arrival. Any delays or changes to your arrival time, thanks to notify us as quickly as possible. On your day of departure the room must be vacated by noon at the latest.

Length of stay :

The present contract is concluded for a period of time. You may in no circumstance prevail yourself of an unspecified right to the maintenance in the places at the end of your stay.

Method of payment and guarantee :

Payment in guest house by cash or bank payment card. In case of bank transfer, the bank account of the Moulin de Vilgris must be credited 48 hours before arrival.

If you book 3 or more rooms, you must pay in advance, when booking, a deposit of 50% of the total amount of the reservation (accommodation, catering and related services). On reception of that deposit the booking is confirmed. The remaining amount is to be deposited at the latest 7 days prior to arrival date.

Please note you must provide credit card valid at the date of your arrival to guarantee the reservation and the payment.

Cancellation policy :

In accordance with government guidelines, a sanitary pass or PCR test of less than 72 hours will be requested on arrival. If you do not present one of these valid documents, your reservation will be cancelled and you will have to pay the total amount of the reservation (accommodation, catering and related services).

You can cancel free of charge until 3 days before the day of your arrival. You will be charged the total price of the reservation (accommodation, catering and related services) if you cancel within 3 days before the day of your arrival.

Example : Arrival on Saturday => Free cancellation until Tuesday midnight before your stay.

If you book 3 or more rooms, you will be charged 50% of the total amount of the reservation (accommodation, catering and related services) if you cancel after booking and the total amount of the reservation (accommodation, catering and related services) if you cancel within 7 days before the day of your arrival.

If you don’t show up you will be charged the total price of the reservation (accommodation, catering and related services)

In case of cancellation by the Moulin de Vilgris, we commit to immediately notify you and offer you any advice to relocate. You, without prejudice to recourse in redress of possibly incurred damages, will be immediately refunded of the amounts already paid.

Rules and Lifestyle to ensure the tranquility of the place and the comfort of its guests :

Non-smoking Guest House.

The property, being surrounded by water, is not suitable for young children. Children ages 11 and older are allowed. Minor children must be watched and are solely under the responsability of their parents or caregivers over the age of 18. 

You will have to respect the peaceful nature of the place and, in particular, do not make any noise between 22:00 and 9:00.

Parties / events are not allowed, except with the agreement of the owners.

Eating in the rooms is not allowed.

You commit to leave the rooms in perfect condition at the end of your stay and to declare and assume financially any possible damage caused by you. You are required to be insured by a holiday insurance covering for these various risks. 

Pets are not allowed.